Sent in by Danielle Bedford
Dubai, 01 August 2021

Really helpful service with Alison. She was available at any time to answer any other questions we had. Was informative on latest travel updates. We loved our holiday and hotel choices definitely would recommend very happy.

Sent in by N Nxumalo
Dubai, UAE, 26 July 2021

Adele Engelbrecht has been greatly supportive throughout my years of being with her as my Travel Counsellor. I continue to recommend her professional and reliable services to all friends, family and colleagues.

Sent in by Suzanne Gandy
Dubai, 01 August 2021

Alison is the master of understanding what people want and then making sure the itinerary works like clockwork.

Sent in by Mohmed D
Dubai, UAE, 26 July 2021

Exceptional service pre and during travel. Always available and no request is too big. Thanks so much Adele.

Sent in by V Roberts
Dubai, 29 July 2021

No hesitation in scoring a 10, Emma’s help from start to finish was brilliant!

Sent in by S Pidgeon
Dubai, UAE, 28 July 2021

Adele has been an absolute godsend during such a chaotic and ever changing time. She came recommended to me, for a family holiday in the Seychelles, as well as a last minute trip for me and my daughters to get back to the UK to see my Dad. Adele took...

Adele has been an absolute godsend during such a chaotic and ever changing time. She came recommended to me, for a family holiday in the Seychelles, as well as a last minute trip for me and my daughters to get back to the UK to see my Dad. Adele took the time to understand what was important to us for both trips, kept me up to date with various Country changes, as I wanted to go via a Green list country, to get to the Uk. Adele took the stress out of all the changes and provided solutions that would work for us. The destinations and routes she recommended worked really well. The hotels were fantastic and were everything we needed and more. She sourced great rates, arranged early check in’s and took the time to understand exactly what we wanted and needed. Adele goes over and above, checking in to see how we’re doing and is always on hand, providing an excellent personalised service. I will be using Adele for all my personal travel from now on and have already recommended her to others. Thank you Adele, you truly have made everything so seamless and easy for us!

Sent in by Christopher Dcotta
Dubai, 01 August 2021

Alison has given excellent service and recommendations, particularly in these times when travel is anything but straightforward

Sent in by T Hubble
Portugal, 26 July 2021

Adele has managed to deliver the same professional service and warm support despite all the (Pandemic) challenges that she has had to deal with . Just wish we could travel more and use Adele . Thank you !

Sent in by Khalid Saleh
Dubai, 29 July 2021

I reached Munira last minute to plan for a possible trip . I wasn’t sure where I could go for short holidays in a small period of time I basically had no clue . She was such a dedicated person who came with many suggestions that made so easy for me to...

I reached Munira last minute to plan for a possible trip . I wasn’t sure where I could go for short holidays in a small period of time I basically had no clue . She was such a dedicated person who came with many suggestions that made so easy for me to decide . It was impressive how she took care of the finest details of the trip from the hotel , the attractions and the transportation. All I had to do was just to aboard the airplane and wait for the magic to happen . And it did ! I had a such memorable trip because of how organized it was by Munira prior to the trip and that made a big difference and saved me time . An absolute pleasure that I’ve had the chance to work with a passionate and a considerate person like her . I know that there would be more trips yet to come . Thank you for all the support you’ve given me before and during my trip .

Sent in by Marc Gijsbrechts
Belgium, 28 July 2021

Very helpful, very swift to reply, truly looking at customers requirements.

Sent in by Susanne N.
Dubai, 31 July 2021

I didn’t know where to start when thinking about booking a holiday with all the restrictions. When I contacted Emma it was the best decision I ever made… she made it so easy and she made sure that all the travel restrictions were considered so that there...

I didn’t know where to start when thinking about booking a holiday with all the restrictions. When I contacted Emma it was the best decision I ever made… she made it so easy and she made sure that all the travel restrictions were considered so that there were no surprises. She sent me all the relevant information and documents I had to complete before travel - it just made it stress-free. Can’t thank her enough. I have peace of mind going on holiday now. Thank you! 10/10

Sent in by Samantha Fewtrell Nanayakkara
Dubai, 01 August 2021

Alison was very efficient, very patient and made finding the correct holiday for me and my family, hassle-free. She presented plenty of options to choose from and also returned my calls if I had any questions. I would definitely book future holidays with...

Alison was very efficient, very patient and made finding the correct holiday for me and my family, hassle-free. She presented plenty of options to choose from and also returned my calls if I had any questions. I would definitely book future holidays with Alison.

Sent in by Helen Fee
Dubai, 29 July 2021

I have booked two holidays through Joanna and each time she has provided us with options and suggestions based on our very vague requirements! Jo also provided choices that were a little bit different, opening us up to thinking of places we may not have...

I have booked two holidays through Joanna and each time she has provided us with options and suggestions based on our very vague requirements! Jo also provided choices that were a little bit different, opening us up to thinking of places we may not have considered had we made our own booking. From the beginning, everything was easy with Jo, especially as we were nervous about going away during Covid, but she found us two amazing deals in fantastic hotels and was able to get us a free upgrade on our last stay! Within a day or two of our enquiry, we were given options, confirmed, and booked! I would highly recommend Joanna, she is thorough, friendly, and honest.

Sent in by Cristina Najjar
Dubai, 01 August 2021

I already have recommended Alison to a friend!

Sent in by Richard H
Dubai, UAE, 26 July 2021

Excellent service as always from Adele. She always goes the extra mile to make sure we have a great holiday that specifically meets our requirements.

Sent in by Joey Joseph Feghaly
Dubai, 28 July 2021

Fawad is very friendly and helpful!

Sent in by Tarek Ibrahim
Abu Dhabi, 26 July 2021

Very helpful and her attitude is very kind.

Sent in by Sawsan Alkhadhra
Dhahran, Saudi Arabia, 28 July 2021

When the travel banned was removed from Saudi Arabia, my elder sister and I decided to travel in Eid Al Adha Holiday. Thus, we were referred by our youngest sister – who lives in Dubai – to contact Travel Counsellor and specifically Adele Engelbrecht,...

When the travel banned was removed from Saudi Arabia, my elder sister and I decided to travel in Eid Al Adha Holiday. Thus, we were referred by our youngest sister – who lives in Dubai – to contact Travel Counsellor and specifically Adele Engelbrecht, to support us. Although we gave her a very short-notice, and we were not certain about the destination, and with the all travel restrictions and rapidly changing rules, she was very supportive and efficient in the time to respond and plan our trip. We were confused between Seychelles, Egypt, and many other destinations, but she is the one who recommended Zanzibar, after understanding our requirements and our reason of the trip. And it was a very great recommendation. To be honest, I never thought of Zanzibar! Adele was very cooperative. I did not need to visit or call he directly. All our communications went through WhatsApp and Email and she was very efficient. She was able to provide us with all the information we required. And she was also following up with us and sending us reminders about the dates to apply for the e-visa, the COVID test, and all. And she proves how professional she was, when she supported us in our way back home – Saud Arabia. As we had an issue with Air Tanzania, and they were not supportive. So, she is the one who fixed and re-arranged everything. I do believe that the after sales services are the most important ones because it earns the loyalty of the customers, and I think that I will not deal with other agents other than Adele for all my future trips.