Our story

From our roots in the North West of England to an international travel business, our story is one of incredible growth and success. And we’d love you to be part of our next chapter.

From day one we’ve followed a pioneering model

We were founded in 1994 by David Speakman, who anticipated the shift towards travel professionals running their own leisure or corporate travel businesses from home.

His pioneering model meant franchisees could provide an unrivalled level of personal care and attention for their customers when creating bespoke travel experiences.

Our entrepreneurial spirit and dedication to offering a truly personalised travel service, underpinned by the values of trust and customer intimacy, remain as true today as they did back then. As we approach 2,000 colleagues in seven different countries, these principles continue to guide us to new heights.

Expansion follows


We welcome our 100th Travel Counsellor to the family


We’re the very first travel company to win the Queen's Award for Enterprise in the Innovation category


Our growth continues apace, as we launch Travel Counsellors in Ireland and the Netherlands


Our bespoke-built, in-house booking platform, Phenix, is launched, enabling our people to create truly tailor-made travel itineraries


We welcome Travel Counsellors in South Africa


Our 1,000th Travel Counsellor joins the company


Travel Counsellors is named in The Telegraph 1,000 Britain’s Brightest Businesses


Our global expansion continues, as we expand into the UAE


and again in 2013, when we open in Belgium

Travel Counsellors celebrates 10 years of being in the UAE in 2022 with a record breaking year with 100s of satisfied customers travelling to many destinations around the world.  


Jim Eastwood, Global Sales Director at Travel Counsellors, said: “It is wonderful to see such high demand for travel again globally, with our UAE business continuing to be a leading light in Travel. We are extremely proud of our achievements, and we believe these record-breaking sales are testament to the caring, expert and personalised service our UAE Travel Counsellors provide for all their leisure customers and corporate clients. Our Travel Counsellors create inspiring journeys, crafting bespoke travel itineraries and provide hand-held support from inspiration to destination and beyond! UAE Travel Counsellors continue to be there for their well-established base of super-loyal customers, as well as providing trusted travel advice to increasing numbers of new customers. Thank you to all who choose Travel Counsellors.”

General Manager of Travel Counsellors UAE, Holly McCann, said: "This is another fantastic milestone for Travel Counsellors here in the UAE. As the desire for travel continues to increase, we are delighted to be supporting more customers than ever before. Our unique business model and the exceptional levels of customer care provided by our UAE Travel Counsellors has helped us secure record numbers of new customers over the last 12 months. We anticipate this upward trajectory of bookings to continue, with demand still rising. We are also continuing to recruit new Travel Counsellors here in the UAE and we are very much looking forward to the remainder of 2022.”

A New Chapter


With our 20th year celebrations comes a significant financial investment from private equity firm, Equistone Partners Europe.


We move Travel Counsellors headquarters from its birthplace in Bolton to stunning new £2m premises at Trafford City in Manchester.


As we continue to scale and grow, we recruit the 300th member of our global support team.


The myTC app is launched. With a 4+ star rating on the Apple and Android store, over 15,000 users a year enjoy the paperless experience of having their travel documentation all in one app, and connecting to their Travel Counsellor at the tap of a button.


Vitruvian Partners back our high-growth, tech-enabled platform, as our community numbers near 2,000 Travel Counsellors.


We’re awarded ‘Best National Travel Retailer’ at the British Travel Awards, and will retain that title in 2020 too.


We scoop the ‘Queen’s Award for Enterprise’ for the third time in the same year that our first corporate travel MD is appointed.


We’re proud to be named ‘The Best Place to Work in Travel’ at the 2022 Travel Industry Awards by TTG, and climb the rankings in the Sunday Times PwC Top Track 250 for the sixth consecutive year.

Fast-forward to the present

We celebrated a record-breaking year in 2022, with sales topping the AED3.7b mark. We also enjoyed the biggest sales month in our history in January 2023, with the value of bookings exceeding AED530m.